About The Role
Do you believe in the power of digital spaces to break down barriers and provide life-changing support?
We are excited to be recruiting two Online Communities Team Leaders to contribute to the effective coordination and delivery of our Dementia Support Forum and other online communities. These invaluable services are available 24/7 and offer vital peer support for people affected by dementia, helping them connect, share experiences, and access help when they need it most, regardless of location or circumstance. As part of our Universal Services team, you’ll work closely together to oversee day-to-day operations, lead a small team of Assistants and Officers, and ensure our online communities are safe, inclusive, and responsive to user needs. You’ll play an active role in safeguarding, moderation and service quality, and support the Online Communities Manager to implement service plans and contribute to continuous improvement.
Our roles is a shared leadership model, with both Team Leaders playing a key role in maintaining service standards, supporting team wellbeing, and driving service improvements. We see the successful individual being someone who thrives in a digital environment, confident leading others, and is committed to inclusion, wellbeing, and user-centred service delivery.
About You
You’ll exemplify our values: Determined to make a difference, a Trusted Expert, who works Better Together and shows true Compassion and bring - •Experience managing or supporting a team in a digital or service delivery environment.
•Confidence in coaching, motivating, and supporting team wellbeing.
•Strong understanding of safeguarding principles and experience responding to concerns.
•Experience using data and insight to inform decisions and monitor performance.
•Strong IT skills and confidence using digital tools, including Microsoft 365.
•Excellent communication skills and a calm, empathetic approach under pressure.
•Commitment to inclusion, equity, and continuous improvement.
Please note: This is a fully remote, home-based role with a 5 out of 7 working pattern, which may include some weekend shifts to support service coverage. Interviews will be held virtually 9th and 10th December over MS Teams
About You
About Alzheimer's Society
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