Join to apply for the Claims Handler role at Adjusting Appointments Limited
An experienced Claims Handler is required to join an established, reputable Loss Adjusters firm due to growth and expansion. You will be part of their Property Claims Handling team, providing exceptional customer service to ensure a seamless and efficient claims journey from beginning to end.
Key Responsibilities
1. Act as a point of contact for client/customer queries through to a satisfactory conclusion.
2. Manage your own caseload of Property Claims, including general perils (Building & Contents), working with various insurer clients.
3. Handle claims through to conclusion.
4. Liaise with all relevant parties throughout the lifecycle of the claim.
5. Strive to provide a first-class customer service experience at all times.
About You
1. Experienced in handling insurance claims related to property from cradle to grave.
2. Background in dealing with all general perils—fire, flood, storm damage, water escape, theft, accidental damage, etc.
3. Ability to understand various insurer policy wordings to establish validity.
4. Excellent verbal and written communication skills.
5. Good time management and organizational skills, with diary management experience.
6. Ability to work in a pressured environment handling volume calls while maintaining quality service.
7. IT literate, with the ability to utilize multiple systems.
8. Willing to travel to the local office for training, induction, or team meetings as required.
9. Industry qualifications such as CII, Cert CILA/BDMA, or willingness to work towards them (desirable).
Additional Details
Hours are Monday to Friday, 35 hours per week. The role can be remote with occasional attendance at the local office for training, induction, or meetings.
Package
* Annual basic salary up to £30,000
* Contributory pension
* Performance-related bonus
* Flexi benefits
* Voluntary benefits schemes
* Birthday holiday
* Share purchase scheme
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Finance and Sales
* Industry: Insurance
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