Salary: London - £30,209 to £35,009/ East/Mid/South West - £27,509 to £31,826 per annum
Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich
Hours: 36 per week
Contract Type: Fixed Term Contract/Secondment until September 2024
We have a fantastic opportunity for a Service Delivery Support Officer to support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs.
Some of the main duties include:
As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services.
Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required.
Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up.
As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015
Provide support for key operational meetings with timely and accurate minutes produced.
Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation.
What we're looking for:
Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently.
Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes.
Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics.
Logical, structured approach to problem solving as the role does present an array of challenges.
Excellent customer service skills.
If this looks like an opportunity you'd be interested in, we look forward to hearing from you.
What you can expect from us
Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
Competitive salaries that are benchmarked regularly against current market rates
Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Matched pension contributions of up to 7.5% of your salary with generous life assurance
Flexible and agile working for the majority of our employees.
Other perks
Company Bonus Scheme
Eye care vouchers
Holiday trading scheme allowing you to buy and sell leave
Free counselling and legal advice scheme for you and your family
Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.
Closing Date: Friday 19th April 2024 at midnight.
For further details on this vacancy and to download the role profile please visit our website or click 'apply'.
This is a hybrid role. Candidates will be expected to work from the office occasionally