Description
POSITION SUMMARY
Explore our very big world.
We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Marble Arch.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.
The impact you'll make.
First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
Perks you deserve.
You'll be supported in and out of the workplace through:
* Discounts on hotel rooms, gift shop items, food and beverage
* Learning and development opportunities
* Recognition programs
* Wellbeing programs
* Encouraging management
* Team-spirited colleagues
What you'll do
* Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
* Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
* Receive, record, and relay messages accurately.
* Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
* Provide information to guests about room features, property amenities, and local areas of interest.
What we're looking for
* A warm, people-oriented demeanour
* A team-first attitude
* Positive outlook and outgoing personality
* Flexibility, problem-solving skills and multi-tasking ability
* The ability to stand, sit or walk for extended periods of time across a work shift
LONDON MARRIOTT MARBLE ARCH
A modern destination for business and leisure, the luxurious 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.
Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests' curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.