Customer Support Specialist
Location: Southampton, Hampshire
Hours: 37.5 Hours a week (Monday to Friday 9am – 5pm + Occasional Saturdays 9am – 2pm)
Salary: £26,000 P.A
The Opportunity.. .
We are currently recruiting for a Customer Support Specialist to join, an award-winning provider of personal financial solutions in the heart of Southampton. Our client, is a leader in the industry, recognised for their commitment to providing accessible and affordable finance. They’re looking for individuals who share their passion for putting the customer at the forefront of every decision.
The Role.. .
In this role, you will be a critical part of the customer journey, managing the intake and support of various financial product applications. You will balance high-quality service with the efficiency required in a fast-paced contact centre environment.
Key Responsibilities:
* Application Management: Engaging with customers via inbound and outbound channels to assist with applications for financial products and credit facilities.
* Customer Advocacy: Liaising with internal Underwriting, Compliance, and Collections teams to ensure the best possible financial outcomes for every applicant.
* Support & Guidance: Assisting customers with online account navigation and document provision, ensuring a seamless digital experience.
* Risk & Compliance: Operating strictly within FCA guidelines, prioritising "Treating Customers Fairly" (TCF), and identifying signs of customer vulnerability or potential fraud.
* Strategic Collaboration: Working with your Team Leader and colleagues to meet daily service level agreements and department strategies.
What We Are Looking For:
I am looking for proactive, computer-literate individuals who enjoy a lively work environment. You should possess:
* Strong Communication: The ability to explain complex financial information clearly and empathically.
* Critical Thinking: Effective questioning and active listening skills to understand a customer's unique situation.
* Regulatory Awareness: An interest in or understanding of Data Protection and financial regulations is a bonus.
* Enthusiasm: A team-player attitude and a genuine desire to learn and progress within the financial sector.
The Benefits & Culture
My client is known for its excellent employee engagement and comprehensive benefits package:
* Incentives: A discretionary quality-focused bonus of up to 10% of your annual salary, paid quarterly.
* Holiday: 22 days plus bank holidays, increasing with service up to 25 days.
* Career Path: Monthly 121s, personal feedback sessions, and colleague shadowing to support your professional development.
* Health & Life: Life Cover (4x salary), Dental Scheme, and access to "Help @ Hand" (Free GP and counselling).
* Workplace Perks: Casual dress code, Cycle to Work scheme, and "Perk Box" discounts on major brands.
* Social Scene: A very active Social Committee organising everything from quiz nights to large summer and winter parties.
How to Apply
If you are looking for a rewarding role within a supportive, high-growth financial firm, please reach out for a confidential discussion