Job Purpose
To provide efficient and effective receptionist duties for all offices across Merseyside, including offering general advice and dealing with internal and external queries.
Key Duties & Responsibilities
1. Answer and screen calls, always delivering a positive client experience.
2. Greet all visitors, welcoming them to Carpenters Group.
3. Manage the internal diary system for all meeting rooms.
4. Deal with meeting requests, allocating appropriate meeting rooms.
5. Manage reception email inbox, redirecting to correct departments.
6. Ensure rooms are always presentable and set out in accordance with meeting requests.
7. Arrange lunch orders for meetings.
8. Arrange transport for external clients.
9. Provide daily visitor information to the Management Team.
10. Input client satisfaction questionnaires.
11. Act as a liaison point for clients and colleagues.
12. Perform any other ad-hoc duties supporting Facilities.
13. Ensure all principal accountabilities related to the role are being satisfied.
14. Deal with all matters efficiently and proactively.
Experience & Knowledge
1. Previous experience working in a busy environment, answering high levels of calls.
2. Ability to foster a proactive culture to raise efficiency and productivity.
3. Good IT skills with knowledge of Solcase or similar case management systems and MS Office.
4. Excellent time management and organisational skills, with a calm, methodical approach and flexible attitude.
5. Excellent communication and interpersonal skills.
6. Ability to ask clear and precise questions to ascertain the nature of calls.
7. Ability to work independently or as part of a team.
Here at Carpenters Group, diversity and inclusion are integral to our culture. We welcome applications from everyone, celebrate differences, and believe in equal opportunities for all.
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