Job Description
Sales Operations Manager
UK | Hybrid / Remote (depending on location)
Permanent | SaaS | SMB & Mid-Market
I’m partnering with a high-growth SaaS business to hire a Sales Operations Manager who will act as the operational backbone of their sales organisation.
This is a hands-on, high-impact role where you’ll own sales systems, data, and processes — enabling sales teams to sell faster, smarter, and more efficiently across the SMB and mid-market segment.
The Role
As Sales Operations Manager, you’ll work closely with Sales Leadership, Marketing, Finance, and Customer Success to drive revenue performance. You’ll bring clarity to data, structure to processes, and scalability to the sales engine.
Key Responsibilities
Revenue Operations & Analytics
* Own sales reporting, forecasting, and pipeline analysis
* Build and maintain dashboards tracking ARR, conversion rates, churn, ACV, and quota attainment
* Identify revenue leakage and sales funnel bottlenecks, recommending data-led improvements
Sales Process & Playbooks
* Design and optimise the end-to-end sales journey from lead routing to closed-won and handover
* Create and maintain sales playbooks, cadences, and outreach sequences
* Standardise deal stages, qualification frameworks (e.g. MEDDIC / SPICED), and CRM hygiene
Sales Tech Stack Ownership
* Own and administer the sales tech stack (HubSpot, CRM, sequencing, diallers, enrichment tools)
* Evaluate, implement, and retire tools based on ROI and adoption
* Ensure data integrity and system integration
Quota, Territory & Capacity Planning
* Partner with Finance and Sales Leadership on quota setting, territory design, and compensation plans
* Model headcount, capacity, and growth scenarios
Enablement & Support
* Translate operational insights into actionable enablement and coaching
* Support onboarding of new sales hires into systems and processes
What They’re Looking For
* 3–5+ years’ experience in Sales Operations, Revenue Operations, or similar
* SaaS or vertical software background (SMB and MM experience strongly preferred)
* Strong HubSpot administration experience (certification a plus)
* Experience working with a PE backed company
Skills & Attributes
* Advanced Excel / Google Sheets; SQL or BI tools (Power BI, Looker, Tableau) a strong plus
* Comfortable in fast-paced, high-volume sales environments
* Strong cross-functional communicator with the ability to turn data into action
* Self-starter who thrives in ambiguity and enjoys building processes from scratch