Lead Officer - Income and Support
Location: Rugby
Duration: 3 months (potential for extension)
Rate: £28-£30ph (Umbrella) / £21.26 - £22.76ph (PAYE)
Site Presence: 60% onsite presence / Hybrid working
Overview:
Opus People Solutions are seeking an experienced Lead Officer to support income recovery and tenancy sustainment services within the Housing team. This role will provide leadership on rent enforcement, legal casework, and tenancy support across general needs and independent living properties.
Key Responsibilities:
Lead legal proceedings for rent arrears and tenancy breaches
Conduct tenancy reviews and provide strategic recommendations
Support and mentor Housing Officers and tenancy support staff
Collaborate with internal teams and external agencies to deliver holistic tenant support
Promote sustainable tenancies through advice, intervention, and multi-agency approaches
Maintain accurate case records, reports, and service monitoringRequirements:
Strong knowledge of housing legislation and tenancy enforcement
Experience representing housing cases in court
Excellent communication and leadership skills
Ability to work independently and manage complex caseloads
Full UK driving licence and access to a vehicle