Job Description
Customer Care and Sales Agent - Ballymoney - Permanent
An exciting opportunity is available for a passionate and efficient Customer Care and Sales Agent to provide exceptional service by handling customer queries, processing orders, upselling products, and supporting overall team targets and business goals.
About the role:
1. £12.21 per hour
2. Monday to Friday
3. 37 hours a week
4. A flexible approach to working with possibility of hybrid WFH / flexitime scheme
5. Health Insurance benefits after 6 Months
6. Opportunity to travel for various events
7. Full time
8. Permanent role
What you'll be doing in this role:
9. Answering calls, cases, chats and other means of communication with our customers
10. Providing a high standard of customer service
11. Building and maintaining strong relationships with customers
12. Upselling, cross-selling, and promoting new products
13. Maintaining extensive product knowledge and continuing to learn about the products and the wider grooming industry
14. Attending events such as grooming and Trade shows
15. Various administrative tasks (such as booking collections, post, etc)
16. Other ad-hoc tasks as required
What you'll need for this role:
17. Previous experience in a similar role is preferable, but not necessary
18. Experience of working as part of a team, and/or providing great customer care
19. Minimum Grade C (or equivalent) in GCSE English and Maths
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.