Customer Service Agent – Make Every Conversation Count!
📍 Location: Southend-on-Sea
💷 Salary: £25,000 – £28,000 basic + up to £200 monthly bonus
🕒 Hours: Full-time, flexible rota – hybrid after training
Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same?
We’re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.
If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.
Why You’ll Love This Role
Great Pay – £25,000 to £28,000 basic plus up to £2,400 in annual bonuses
Time to Recharge – 33 days’ annual leave (including bank holidays) + your birthday off
Benefits that Care – Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts
Growth & Development – Ongoing product training and clear career progression pathways
Supportive Culture – Friendly, collaborative team where your ideas are valued
Convenient Location – Southend office with excellent transport links and local amenities
The Role
As a Customer Service Agent, you will:
Provide expert, friendly support to customers
Listen, empathise, and resolve queries across calls, emails, and live chat
Guide customers through policies, claims, and any needs
Achieve service and quality targets while keeping a personal touch
Stay compliant with FCA regulations and company policies
What We’re Looking For
Experience in customer service or contact centre environments
Comfortable working to sales and service targets
Excellent rapport-building skills and a caring approach
Confident using multiple systems and handling varied queries
Positive, proactive problem-solver with great teamwork skills
Shift Pattern
After training, you’ll work flexibly within these hours: 37.5 hour working week
Mon–Fri: 8:30 AM – 8:00 PM
Sat: 9:00 AM – 5:30 PM
Sun: 10:00 AM – 5:00 PM
Includes 1 Saturday per month one Sunday per month.
📩 Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career