Overview
An established HVAC manufacturer is seeking to appoint an experienced Sales Administrator. This is a process-driven role supporting import/export sales, order accuracy and customer service delivery.
The Role
You will manage the end-to-end sales administration process, ensuring accurate order processing, returns handling and coordination with logistics and finance.
Key responsibilities include:
* Processing sales orders via SAP, ensuring pricing, stock and delivery data are accurate
* Coordinating import/export documentation and liaising with freight and distribution partners
* Managing RMAs, returns and credit processes
* Supporting internal sales and external account managers with order status updates
* Liaising with warehouse and supply chain teams to resolve delivery queries
* Maintaining accurate customer records and commercial documentation
The position is office-based and requires close collaboration with commercial, logistics and operations teams.
Requirements
1. Proven experience in a Sales Administrator or Sales Support role within HVAC, engineering or technical manufacturing
2. Strong working knowledge of SAP (essential)
3. Experience handling import/export sales documentation
4. Familiar with order processing, returns and credit procedur...