JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Ambassador What this job involves: The Workplace Ambassador (WA) reports to the South UK Facilities Manager and is responsible for managing the front of house services and providing the reception services. They are responsible for providing support to ensure facilities services are provided in an effective and efficient manner. As front of house support the WA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety. The WA functions as a JLL professional who assists the FM team supporting the management of service delivery in his assigned buildings. The WA is responsible for assisting in all aspects of client and tenant satisfaction. Additionally, the WA is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants, clients and The Client. What We're Looking For: We are looking for a customer-focused professional with excellent verbal and written communication skills, proficiency in Microsoft Office, and experience in a similar customer service role. You must demonstrate strong problem-solving abilities, cultural awareness, and the capacity to work effectively in a fast-paced, demanding environment while representing JLL's reputation and capabilities to clients, tenants, and visitors. Key Responsibilities: Greet, assist and direct candidates, new hires and visitors and to the appropriate staff member Receive, direct and relay telephone, email and other queries Maintain the reception area in good order Administration of parking spaces for visitors and employees Arrange taxis for client staff and visitors as requested Book onsite meeting rooms and hospitality as per client requests and according to site procedures Mail and courier duties Office Administration Maintain coffee machines including cleaning, restocking, and basic troubleshooting. Perform mailroom duties including sorting, distributing, and processing incoming and outgoing mail Assist with general office administration tasks as required HSE, Security & Quality Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same Monitor and maintain office and badge consumables in line within agreed stock levels Maintain the security sign-in book Understand & actively support JLL's Quality Management program Site Operations Conduct daily meeting room checks when in satellite offices or as required by South UK Facilities Manager Prepare & serve hot beverages, layout & clear away catering when in satellite offices or as required by South UK Facilities Manager Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies Ensure accurate and detailed hand over is planned & passed on (for tasks within responsibility), if absent from the business Additional Duties and Responsibilities Promotes high level of satisfaction among property management team members and The Client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and / or other direct contact Provides administrative support to the Facilities Manager. Acknowledges role as management office “ambassador”. Ensures that the firm’s image is reflected through proper telephone and reception procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner Key Performance Measures Ability to meet above standard job requirements Ability to work within a team Ability to fit within the company culture Ability to adapt to a fast pace and demanding environment Skills The candidate must demonstrate the following skills: Problem solving Decision makings Excellent verbal & written communication Proficient with the use of Microsoft Office tools Competencies The candidate must demonstrate the following personal attributes: Exemplary Customer focused Assertive Possess cultural awareness and sensitivity Experience Experience in a similar customer service role is desirable. Qualifications Education: Minimum leaving certificate LI-JA1 Location: On-site –Bristol, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. 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