Regional Service Manager at Kings Security
Location: West Yorkshire, United Kingdom (Leeds/Huddersfield/Bra dford area). This role oversees the Fire Alarm service and maintenance operations within the assigned region, leading a team of fire engineers to ensure exceptional service delivery, compliance, and profitability across customer contracts.
Overview
The Regional Service Manager (RSM) is responsible for operational performance, delivery, and customer satisfaction of fire alarm service and maintenance activities. The RSM will lead, motivate, and develop a team of fire engineers, balancing customer needs with company objectives while maintaining compliance and high standards of safety and quality.
Key Responsibilities
* Oversee daily operations of the regional Fire Alarm service team, ensuring all works meet compliance, quality, and SLA/KPI standards.
* Recruit, manage, and mentor engineers within the region to build a skilled and motivated workforce.
* Conduct regular one-to-ones, performance reviews, and technical audits; implement development and training plans.
* Build strong relationships with customers through professional communication and responsive service delivery; manage escalations and support continuous improvement in customer satisfaction.
* Attend customer meetings to review performance and discuss service delivery enhancements.
* Ensure all Fire Alarm maintenance and testing activities comply with relevant standards (BS 5839, FIA regulations, etc.).
* Oversee engineer calibration, audit compliance, and safety performance.
* Develop and manage call-out rotas and engineer allocation to ensure adequate coverage.
* Monitor productivity, first-time fix rates, and engineer utilisation metrics; provide regular regional performance reports.
* Lead initiatives that improve service efficiency, customer retention, and technical performance; identify underperformance and implement performance improvement plans where necessary.
Essential Requirements
* Proven experience managing Fire Alarm service teams or acting as a Senior Fire Engineer with leadership responsibilities.
* Strong technical knowledge of Fire Alarm systems (addressable, conventional, and networked).
* Demonstrated ability to deliver operational excellence within a field-based service environment.
* Excellent communication and leadership skills with a focus on people development.
* Customer-focused mindset with proven success managing service contracts and client expectations.
* Proficient in interpreting data and using service management software for reporting and analysis.
* Full UK Driving License.
Equal Opportunities Employer statement and compliance are maintained as part of Kings Security recruitment practices.
Benefits
* Supportive and Collaborative Environment
* Company Car or Car Allowance
* Company Health Care Plan
* Company Pension
* Life Insurance
* 25 days holiday plus Bank Holidays
* Development Opportunities
* Referral Scheme
* Employee Recognition Scheme
* Employee Benefits Programme including shopping vouchers and discounts
* Cycle to Work Scheme
* Wagestream – Get instant access to wages through our financial wellbeing tool
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries: Security and Investigations
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