Job Description
Working for the UK's leading Removals, Relocations & Storage company an exciting new opportunity has arisen to join their Corporate Move Management team.Job RoleTo ensure the highest level of move management is offered to assignees and corporate HR teams throughout the sales and move process thus ensuring customer satisfaction and repeat business.To maximise the conversion ratio and job profitability of allocated assignee moves.To proactively liaise with the business development/account management team, internal service departments and global service partners ensuring opportunity is maximized.To arrange and book all services with internal departments and partner agents connected with an international removal by air, by sea or by road ensuring that the clients expectations are met through consistent service excellence whilst costs are tightly controlled.RESPONSIBILITIES:Receiving enquiries and to action immediatelyTo ensure Navision is updated with client information and the business development team are updated appropriatelyTo arrange efficient and prompt coordinationData entry of new jobs and continuous updating of information within customer cardProvision of competitive quotes and negotiation with customers to ensure maximum conversion rates at maximum profit levelsEnsuring prompt response to e-mail enquiries / rate requestsEnsuring that status updates are completed on computer system in timely mannerEnsure superior customer service levelsMeet shipping and accounting deadlinesProcessing of invoicesAccount portfolio to manage and expandProvision of support to the rest of the teamSKILLS, KNOWLEDGE and EXPERIENCE:Accuracy in data inputtingExcellent customer focusAbility to prioritise and manage large number of job files efficiently and work in highly pressurised environmentWillingness to be flexible during business peak seasonGood computer skills e.g. word / outlookExperience of the industry usefulGood knowledge of geographical regions
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