Maintenance Hot Tub Assistant
Location: @The Mole Resort
Salary: TBC
Hours: 40 hrs
Deadline to apply: End July 25
Here at The Mole
Resort, formerly the Highbullen Hotel, we have launched a brand-new resort set
in acres of beautiful Devon countryside, jam-packed with delicious food and
drink and a whole lot of exciting activities.
As a Hot Tub assistant, you will be
responsible for delivering an exceptional hot tub service to our guests ensuring maximum quality. To work with a positive attitude with hands on
involvement. You will support the Accommodation Manager in making sure standards
are kept high.
What will I be doing?
As a Hot Tub assistant at The Mole, you are
responsible to prepare hot tubs for guest arrival ensuring hygiene and compliance standards are met. During days of turnover, assist with the upkeep and cleaning of
all hot tubs. Keep in mind the guest experience and carry out all general
routine and Hot Tubs maintenance.
Specifically, you will be responsible for performing the following tasks to the
highest standards:
· Planning and preparing hot tubs for guest arrival.
· Assisting the guests with operational issues around hot tubs.
·
Possessing knowledge and experience in the
requirements for looking after a Hot Tub, including understanding the chemicals
used and COSHH requirements.
·
Adhering to operating procedures and working risk
assessments to facilitate an efficient service to the business and our guests.
·
Highlighting any stock requirements and reporting
any major maintenance issues to the maintenance manager.
·
Dealing with guests in a professional, friendly
manner, anticipating their needs, and providing a maintenance service to exceed
their expectations.
·
Ensuring Health and Safety regulations, manual
handling, and COSHH requirements are adhered to, and always working within
health and safety resort policies.
·
Communicating effectively with other departments,
promoting the resort's facilities whenever possible and displaying positive
teamwork.
·
Complying with brand operating standards, attending
and completing any required training, and acting on any reasonable request made
by the management team.
·
Complying with the hotel Health & Safety
Policy, emergencies, evacuation, and security procedures, and behaving in line
with the Company's environmental and energy-saving initiatives.
What are
we looking for?
Maintenance and Hot Tub assistant at The Mole, you should
maintain the attitude, behaviours, skills, and values that follow:
·
Positive attitude and willingness to learn.
·
Good communication skills.
·
Commitment to delivering high levels of
customer service.
·
Have a keen eye for detail.
·
Possess knowledge/experience on the
requirements for looking after a Hot Tub.
·
Flexibility to respond to a range of different
work situations.
·
Ability to work on your own or in a team.
What’s
in it for me?
There’s plenty of
perks when it comes to joining the Mole Resorts team which include;
·
Competitive rates of pay, reviewed annually.
·
Discounts available across a range of quality
products from supermarket shopping to wellington boots!
·
Local cinema and days out discounts.
·
Employee Assistance Programme to help with
life’s challenges.
·
Complimentary use of spa facilities
·
50% Discount on food at the Resort
·
Restaurant and hotel discounts across the
region.
·
Share of service charge
·
Staff fully equipped rest area with staff meals
·
Flexible working and shared holiday
·
Attentive onboarding programme
·
Fantastic discounts across L+R Hotels
We are in the process of building a team that we can
develop through support and training to further your career, resulting in
opportunities for progression in a fantastic location.
We value each and
every staff member so please come and join us, who knows where it will take
you?