Overview
About The Role You\'ll lead the end-to-end delivery of our platform to customers, serving as the primary point of contact during onboarding and implementation. This customer-facing role requires you to guide clients through their journey while coordinating internal teams—customer success, engineering, data, and design—to ensure successful, timely delivery. This position reports to the Head of Product & Delivery and balances customer needs with internal execution to turn complex implementations into smooth experiences.
Responsibilities
* Own the customer onboarding experience, serving as the external face of delivery and building strong client relationships from kickoff through go-live
* Translate customer requirements into actionable plans for engineering and design teams
* Develop and manage project plans that align cross-functional efforts and keep implementations on track
* Identify risks early and drive solutions before they impact timelines or customer satisfaction
* Proactively unblock stalled initiatives by finding creative solutions, escalating when needed, and rallying the right people to keep momentum
* Coordinate technical delivery including customizations and data integrations
* Establish delivery KPIs and continuously improve processes
* Lead status meetings and report progress to senior leadership
Requirements
* Based in Bristol, UK; flexibility for US hours when needed
* 5+ years project management experience, preferably in SaaS
* Strong customer-facing skills with proven ability to manage external stakeholders and communicate technical concepts clearly
* Track record managing complex, cross-functional projects
* Proactive problem-solver who takes ownership, doesn't wait for issues to escalate, and finds creative ways around obstacles
* Ability to manage multiple concurrent projects and priorities, adapting quickly to shifting resource constraints and team availability
* Understanding of software development lifecycles and data engineering
* Proficiency in Agile/Scrum methodologies and Jira
* Ability to lead through influence across diverse teams
Big Plus
* Experience in commercial real estate (CRE) or property management
* Background in accounting or financial systems
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