About the role
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for.
You'll use your expertise to diagnose and troubleshoot product-related issues and liaise with repairers and suppliers to ensure quick resolution of product issues for our customers.
Key Responsibilities
This is a fast-paced role, especially during busy periods. Your day-to-day responsibilities will include:
* Offering exceptional customer service by showing empathy with customers’ product issues.
* Keeping customers updated on product repairs.
* Adhering to business systems and processes to minimize loss and protect profitability.
* Troubleshooting technical issues as a first point of resolution where possible.
* Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential Skills/Experience
* Good communication skills to engage with third-party suppliers and internal stakeholders.
* High level of product knowledge and technical expertise.
* Technical support experience.
Desirable Skills/Experience
* Experience in a customer-facing retail environment.
* Ability to troubleshoot product-related issues.
About The Partnership
We’re the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We’re not just employees; we’re Partners, driven to build a happier world. There’s never been a more exciting time to join us as we continue to innovate, adapt, and diversify.
We’re committed to being brilliant at retail, offering price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners, we share ownership and responsibility for our success, working together with kindness and respect.
We embrace our differences and create an environment where everyone can be themselves and thrive, growing both individually and collectively.
Important Points to Note
Some roles may require pre-employment vetting, including DBS checks. If applicable, you will be informed and provided with details during recruitment. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required.
We encourage you to apply promptly, as vacancies may close early if we receive many applications.
We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.
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