What is the opportunity?
Be part of a thriving team supporting customers to ensure their financial needs are met.
In this role you will:
* Contacting customers to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank.
* Being a first point of contact for customers through telephony channels
* Managing own caseloads and those of others and ensuring actions are in line with the required regulatory framework, policies and procedures.
* Using negotiating and influencing skills to agree a sustainable strategy or make recommendations to a higher mandate holder where required.
* Chairing and leading calls between key stakeholders to discuss individual cases and agree appropriate forbearance to address the immediate customer needs. This may be with the leadership team, complaints, special circumstance forum or others.
* Be a subject matter expert for more complex cases including (but not limited to) Legal Referrals, Repossessions, Voluntary Termination, Voluntary Surrender, Crushwatch, Insurance write offs, Breach of contract.
What will make you stand out?
Experience within a hire purchase/car finance Financial Services Industry.
Proven experience in a lending or debt recovery management function.
Able to demonstrate attention to detail and focus on delivering quality outcomes for customers
Essential Qualifications
There are no minimum educational requirements for this role.
More about the team
NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK.
As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted, respected UK brands and intermediaries.
Our successful approach to partnership is helping to make us to be distinctive in the marketplace, and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.
Why work with us
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
* Customer Focused - Self
* Accountable - Self
* Agile - Self
* One Group, one team - Self
* Amplify Capability - Self
We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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