Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre that sits at the heart of service delivery. This Customer Service Advisor position offers the opportunity to make a real impact, supporting residents, applicants, and external partners across a wide range of housing services including rents, repairs, and homelessness.
As a Customer Service Advisor, you’ll be handling a variety of inbound and outbound enquiries while playing a key role in the Everyone Matters programme, ensuring customer data is accurate and up to date. This is an ideal opportunity for a Customer Service Advisor who thrives in a high-volume environment and is passionate about delivering excellent customer service.
We’d love to hear from individuals with experience as a Contact Centre Advisor, Housing Customer Advisor, or those looking to step into a Customer Service Advisor role within housing or a similar environment.
As a Customer Service Advisor, you will be:
1. Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme
2. Handling inbound enquiries via phone, email, text, and other channels in a professional and timely manner
3. Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs
4. Delivering First Contact Resolution wherever possible across a range of housing-related enquiries
5. Accurately updating and maintaining customer records across internal systems
6. Supporting improvements in customer data quality and service delivery
7. Managing fluctuating workloads across housing enquiries including repairs, rents, and general queries
I’d love to speak to anyone who has:
8. Experience working in a contact centre or high-volume customer service environment
9. A strong customer-focused approach with the ability to handle sensitive conversations
10. Experience within social housing or similar sectors (desirable)
11. Excellent communication skills across multiple channels
12. Strong IT skills and experience using CRM systems
13. The ability to work under pressure and meet performance targets
Key requirements for this Customer Service Advisor role:
14. Ability to handle high volumes of inbound and outbound calls
15. Strong attention to detail when recording and updating customer information
16. Ability to work both independently and as part of a team
17. Understanding of compliance, procedures, and health & safety responsibilities
The role is offering the following benefits:
18. Full-time hours (37 hours per week)
19. Opportunity to gain experience within a respected Housing Association
20. Stable contract with consistent work
21. Supportive team environment with opportunities to develop
Travel & Location This Customer Service Advisor role is office-based within a busy Customer Contact Centre environment, supporting a wide range of housing services and customer needs.
If this Customer Service Advisor role sounds like your next opportunity, please apply now or contact Ryan Stewart at or call 0121 798 3287 for more information