At Trustpilot, were on an incredible journey. Were a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the worlds largest independent consumer review platform, and while weve come a long way, theres still so much exciting work to do. Come join us at the heart of trust! We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform. You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance. You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online. What you’ll be doing: • Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker. • Formulate rules based on your analysis to mitigate fraudulent behavior across our platform. • Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries. • Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity. • Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively. • Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform. • Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company. • Work closely with and report to our Lead Fraud & Investigation Analyst. Who you are: • Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience. • Comfortable working with and interpreting large datasets. • A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports. • Proficiency in writing queries and preparing reports using SQL or a similar language. • Motivated by self-learning and the desire to grow your skills when faced with new challenges. • Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement. • The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset. What’s in it for you: • A range of flexible working options to dedicate time to what matters to you • Competitive compensation package bonus • 25 days holiday per year, increasing to 28 days after 2 years of employment • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist • Pension and life insurance • Health cash plan, online GP, 24/7, Employee Assistance Plan • Full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave • Season ticket loan and a cycle-to-work scheme • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. • Independent financial advice and free standard professional mortgage broker advice • Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career