Administrative Assistant for Luxury Lifestyle Retreat
This role focuses on supporting the Senior Leadership Team with administration, marketing, and events, ensuring the smooth operation of a luxury wellness retreat in the South of England.
About the Role
We are seeking a capable and driven Administrative Assistant to aid the Senior Leadership Team. The ideal candidate will have experience in a similar administrative role and excellent organisational skills.
Key Responsibilities
1. Finance & Governance:
* Comply with financial procedures across the operation, including procurement, administration, stock handling, and resource utilisation.
* Administrate the maintenance of all active licenses and organise consistent renewal in a timely manner.
* Support the SLT with strategy and project management initiatives required to maintain or introduce aspects for the continual enhancement of the Retreat's objectives and goals.
2. Central Administration:
* Liaise with the General Manager and People & Culture/HR to oversee recruitment, inductions, records for payroll process, training, implementation of staff incentive and satisfaction schemes, appraisals/KPI formulation, and optimisation of Bamboo.
* Directly support the General manager in administrative and coordination activities.
* Support Sales and Marketing demands in collation and submission of copy, imagery, figures/data, and all collateral as required to drive activities.
* Organise Uniforms and PPE as per approved requirements.
* Coordinate through the SLT the training requirements as per scheduled programme.
* Organise all Central Services and Office Management for operation.
* Support the Senior Leadership Team in the high standard meet and greet of Guests, Partners and Third Parties.
* Produce minutes of meetings and distribute as required in a timely manner for the effective and productive action and archiving of content.
* Prepare reports and presentations as requested by SLT in an accurate and timely manner, as per brand guidelines.
* Support in the administration of the retail channel, from liaising with customers, organising stock for delivery, organising packaging and delivery, and coordination of invoicing with Finance, along with post-delivery communication and service.
* Support Guest Relations as required to lead the journey and interaction with Guests, Visitors and potential Customers at all stages of communication for the optimisation of the experience, involving CRM administration, accepting calls/messages, and involvement in the Things To Do Activity/Experience schedule.
3. Miscellaneous & Other Requirements:
* Support the Senior Leadership Team in monitoring quality control for continued proactive development of all operations, and act as gatekeeper of fundamentals requested.
* Accept responsibility as a Competent Person in the implementation of the company's Health & Safety Policy.
* Undertake other reasonable duties as requested by management.
* Weekend and evening work on occasion to support the operation.
* Potential infrequent business travel.
* Demonstrate focus, proactivity and enthusiasm consistently.
* Work on own initiative or as part of a team.
* Demonstrate respect and ability to maintain good working relationships.
* Present yourself to reflect the Retreat ethos and standards in terms of appearance, character, interactions with Guests, Team members, Partners of the Retreat and Third Parties.
Requirements
* Proven experience in a similar administrative role.
* Experience within a luxury hospitality environment would be advantageous.
* Excellent organisational and multitasking skills.
* Flexibility, adaptability and willingness to learn.
* Driven to contribute towards a shared goal.
* Strong communication skills in both written and verbal forms.
* Ability to manage schedules and prioritise tasks efficiently.
* Proficiency in Microsoft Office Suite and CRM systems.
* Discretion, diplomacy, and attention to detail.
* Ability to work independently and as part of a team.
* UK drivers licence and access to own vehicle for commuting purposes is vital.