Apply today to work as a Customer Service Advisor for our client's leading logistics company.
Staffline is recruiting for Customer Service Advisors in Trafford Park, Manchester. This is a temporary to permanent opportunity with a rate of pay of £24,458.00 per year.
This is a full-time role, working 5 Week Rota 6 out of 7 days Monday to Saturday (Note: Saturday = work from home) and hours of work are:
* Week 1: 07:00-15:00
* Week 2: 08:00-16:00
* Week 3: 09:00-17:00
* Week 4: 10:00-18:00
* Week 5: 11:00-19:00
Applicants are best suited with their own transport as the site will be relocating to a new facility in Middleton, Manchester early November.
Your Time at Work
As a Customer Service Advisor, your duties include:
* To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer-agreed KPIs.
* Log information on calls received and maintain detailed and accurate records.
* Investigate all queries received and respond within agreed SLAs.
* Responding to all driver queries around service delivery.
* Processing orders where required, ensuring a high level of attention to detail is maintained.
Our Perfect Worker
Our perfect Customer Service Advisor will have good listening skills, be able to identify and react to how customers are feeling in a positive manner.
* Need to be able to work at both locations, ideally be mobile with own vehicle.
* Have experience within customer service or retail sectors.
* Have good communication skills/spoken English and computer skills (Excel)
Key Information and Benefits
Earn £24,458.00 per year, with benefits including:
* Full-time position
* Free on-site car park
* On-site canteen
* Good transport links within the location
* Career progression opportunities
* Building relationships
* Development programmes and plans available for all levels
* Variety of reward and recognition programmes
* Monthly discount vouchers for use at all Greene King managed pubs
* Excellent progression prospects
We are an equal opportunities employer and welcome applications from all qualified candidates.
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