Supervisor – Cambridge
16 hour permanent contract.
Responsibilities
* Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do.
* Guiding the Sales Advisor team on how to recommend additional services to drive sales, such as omni‑channel selling, gathering customer data, and recommending add‑on purchases.
* Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement.
* Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store.
* Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services.
* Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting risks and opportunities.
* Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, safety, GDPR, cash handling, key holder responsibilities and store safety standards.
* Being a key‑holder for the store and having sole responsibility for running the store when required.
Qualifications / Skills
* Coaching ability and passion for inspiring the team to have excellent product knowledge.
* Strong customer‑service skills and a commercial mindset.
* Experience driving sales and working towards KPIs.
* Adaptable and resilient attitude, able to respond positively to change.
* Confidence in giving feedback to all team members and sharing ideas with management.
Benefits
* Hourly rate: £13.60.
* 31 days paid annual leave (FTE) increasing with length of service.
* Uniform allowance.
* 50% employee discount.
* Health Cash Plan scheme covering everyday health expenses plus virtual 24/7 GP service.
* Employee Assistance Programme with 24/7 mental health support and counselling.
* Flexible benefits scheme to personalise your benefits package.
* Enhanced family leave policies.
* 7% employer contributions to pension scheme.
* Life assurance programme.
* Learning and development opportunities.
* Paid volunteering opportunities: two days per year.
* Employee network support, including Inclusion Network.
* Discount hub offering savings on top retailers and gym memberships.
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