Position: Funeral Service Specialist
Location: Michael Smy & Gordon Rodwell, Ipswich
Job Type: Part‑time, permanent - Monday to Friday 10am‑3pm
Salary: £17,420.00 per annum plus commission (OTE: £2‑3k per annum)
Overview
We’re looking for an empathetic and well‑organised individual to join our team at Michael Smy & Gordon Rodwell Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Ipswich, you’ll take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. You’ll be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Responsibilities
* Supporting families with empathy, professionalism, and attention to detail.
* Arranging funerals that meet family wishes, cultural practices, and legal requirements, offering all relevant products.
* Overseeing day‑to‑day branch operations, including administration and presentation.
* Liaising with suppliers such as ministers, celebrants, and florists.
* Leading chapel visits as required, supporting the families with their requests.
* Taking accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
* Representing the branch in the local community and contributing to outreach.
* Training in Funeral Conducting to assist with ceremonial duties during peak times.
* Upholding Dignity’s standards of professionalism, care, and service.
Skills and Knowledge
* Compassion, calmness, and empathy in emotionally sensitive situations.
* Communication, organisation, and administrative skills – confident with legal paperwork.
* Confidence working independently, with branch‑level responsibility.
* Comfortable in settings where the deceased may be resting, including chapel visits.
* Willingness to work flexibly, including weekends/on‑call if needed.
* A full UK driving licence (desirable, not essential); ability to travel to client homes and local branches is important.
* Experience in customer service, care, or admin is beneficial – complete training is provided.
Benefits
* Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes, or pursue a qualification through our apprenticeship programme.
* Memorialisation commission potential: up to £2,000.00 OTE per annum.
* Bonus potential: unlock the possibility of earning additional bonuses.
* Life assurance cover.
* Health & wellbeing programme: employee assistance programme.
* Holiday allowance: generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
* Pension scheme: contributory pension scheme.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
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