Salary: £40,000 - 50,000 per year Requirements: Strong hands-on EUC and desktop support experience in a structured support environment Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory Experience with SCCM and/or Intune and a solid approach to device management Confidence in leading by example, coordinating workloads, and supporting team development Strong stakeholder skills, able to explain issues clearly and manage expectations Responsibilities: Leading day-to-day ticket flow, prioritisation, and service performance against SLAs Acting as escalation for complex desktop, laptop, and user services issues Coaching and supporting other analysts, improving knowledge sharing and ways of working Improving processes, documentation, and standard operating procedures Coordinating IMAC activity, device lifecycle work, and site support requirements Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence Technologies: Active Directory Flow Support Microsoft 365 Windows Office 365 More: At Exalto Consulting, we are seeking a Lead Desktop Support Analyst to take ownership of day-to-day deskside support in our West Yorkshire office. We offer a competitive salary ranging from £45,000 to £50,000 and the opportunity to work full-time on-site, five days a week. In this role, you will help set standards, coach others, and improve the consistency and quality of end-user support within our dynamic team. last updated 9 week of 2026