Overview
The GelBottle Inc. is on an exciting growth journey, and we're looking for a Customer Service Specialist to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!
We’re looking for a customer-focused professional to join our team and help deliver outstanding service across phone, email, and live chat. Our community means everything to us, and we pride ourselves on resolving every issue with the highest level of care and urgency. You’ll be the first point of contact for our customers by responding to enquiries, offering expert advice, and ensuring every interaction is handled with empathy and efficiency.
You’ll also manage order processing and returns, recommend products tailored to individual needs, and provide support with technical queries. Every conversation is a chance to strengthen our relationship with our community and create a positive, lasting impression.
Additional responsibilities include:
* Providing accurate information about our products, services, and policies.
* Maintaining a strong understanding of The GelBottle Inc product range, including new releases and discontinued items.
* Reporting common customer issues and trends to the management team to help improve our products and services.
* Collaborating with sales, marketing, and technical teams to ensure a seamless customer experience.
* Making outbound sales calls to prospective and existing customers to promote our products and services.
* Building and nurturing strong relationships with customers to encourage loyalty and repeat business.
What we offer / Benefits
This is a hybrid role, approx. 2 days a week based at our Brighton HQ.
* Yearly company bonus
* £1,000 yearly personal development fund
* 5 'study days' a year
* 'Daisy days' (extra 2 days off throughout the year)
* Birthday bonus (after one year's service)
* Enhanced maternity leave
* Long service award (additional holiday allowance)
* 3 months’ sabbatical offered upon 3 years’ service
* Electric car lease scheme (via salary sacrifice)
* Discount on spa treatments and consumer products
* Season ticket loan
What happens next?
1. Apply!
2. Screening call with our Talent team (30 min)
3. Interview with hiring manager (1 hr)
4. Practical interview (Brighton HQ 1.5 hr)
5. Meet & Greet with team (1 hr)
Note: We may close this role early if we find the right person sooner than expected, so if you're interested, we want to hear from you soon.
Qualifications
What we're looking for:
About you
* Confidence working in a contact centre environment.
* Excellent written English and clear, articulate verbal communication.
* A helpful and professional attitude with the ability to communicate with clarity and credibility.
* Experience using online communication tools and social media, with an understanding of brand tone of voice.
* The ability to build rapport and foster positive relationships with stakeholders.
* A proactive mindset and a commitment to teamwork.
* Willingness to work occasional long hours or weekends when needed.
Preferred experience
* Familiarity with omnichannel communications, including telephone, email, live chat, WhatsApp, and Instagram.
Why The GelBottle Inc.
At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.
What we can offer you
* Yearly company bonus
* £1,000 yearly personal development fund
* 5 'study days' a year
* 'Daisy days' (extra 2 days off throughout the year)
* Birthday bonus (after one year’s service)
* Enhanced maternity leave
* Long service award (additional holiday allowance)
* 3 months’ sabbatical offered upon 3 years’ service
* Electric car lease scheme (via salary sacrifice)
* Discount on spa treatments and consumer products
* Season ticket loan
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Personal Care Product Manufacturing
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