At Anglian Home Improvements we are looking for Sales Support Advisors to support our Sales Support Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally.
The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative or to provide further information to the prospective customer for the Sales Support Agent to negotiate and complete the sale.
The role
* Developing and nurturing sales opportunities and negotiating a sale
* Engaging with prospective customers that we have already engaged with
* Negotiating a sale through outbound calls and overcoming objections
* Maximising opportunities from existing leads for business growth
* Achieving set sales performance targets through matching the right products and service to the prospective customer
* Maintaining up to date product knowledge
* Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation
What We Need
1. Proven success in a telesales role and the ability to be ...