Posted on: 03rd September 2024 We are seeking a highly dedicated customer service advisor who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. Key Tasks: Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets. Provide support to the sales team in pre/post-related activities. Administrative support to the sales team and help cover additional administrative tasks Resolve courier issues and process refunds and exchanges Key Skills Active listening skills and ability to communicate clearly and effectively Strong administrative skills and the ability to multi-task Clear and articulate telephone manner A high attention to detail and the ability to work quickly and accurately Be adaptable and resourceful in coming up with good solutions to any customer problems. Ability to stay calm and take ownership of and be accountable for resolving customer issues Extra Information Contract Type: Full Time Working Hours: 9am - 6pm Monday to Friday Salary: £27,000 Job Location: Andertons Store, Guildford Closing Date: 26th October 2025 To apply for this role please email jobs@andertons.co.uk with 'Customer Services Administrator' as the subject line. Please make sure to include your contact information, CV and cover letter in your email.