Retention Consultant - Insurance Division
Are you looking for a permanent exciting new career in WPA's Insurance Division which offers a competitive salary and fantastic benefits? – we know we are bias, but you will also be joining an extraordinary team
Starting salary is £28,000 per year, rising to £29,500 following successful completion of a probationary period.
Full time (37 hours per week).
This role is primarily based in our offices on Blackbrook Business Park in Taunton, TA1 2PE with the ability for hybrid working once probation is completed.
About WPA
WPA is a private healthcare provider with over 100 years' experience in treating our customers the way in which we would wish to be treated. We have won many awards for the levels of service we give and are the only Which? Recommended Provider for private medical insurance.
As a non-for-profit organisation, it's not only our customers we look after, but our amazing workforce who are the key to our success.
You'll feel proud to work for WPA due to our inclusive culture, career progression and generous benefits.
Benefits
We offer an attractive starting salary alongside our annual non-contractual bonus. Your health and wellbeing is very important to us and you will have access to our private medical insurance cover, a WPA cash plan and private remote GP services. Other benefits include purchasing additional annual leave, pension and length of service awards which make us stand out as an employer of choice. Social events are fun and frequent, including BBQs on the patio, annual parties, team building and sporting events.
About the role
The retention team, focusing on retail customers, plays a key role in supporting the business in achieving market leading retention rates.
If you are confident building rapport over the phone and via email, have good listening skills and are interested in entering a career with progression opportunities, then this is a fantastic opportunity for you.
The key functions of the role are:
* Acting as a primary point of contact for retention queries for customers, intermediaries and WPA internally.
* Conducting fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers.
* Undertake win-back strategies to reinstate cancelled customers, those opting out of auto-renewal or those considering cancellation to secure renewal or to offer alternative options within WPA's risk appetite.
* Establish, develop and maintain relationships with intermediaries to support them with renewal/retention-based queries
About you
At WPA, we pride ourselves on customer service and we are well known for the fantastic service delivery we provide. If you are passionate about providing first contact resolution, are confident building rapport over the telephone and via email, have fantastic listening skills and are interested in entering a career in with progression opportunities then this role is for you. You must be able to establish and maintain relationships, enjoy working in a team environment and have a keen eye for detail. In return, you will have the chance to represent the company and be an advocate for the amazing work that we do.
Application support
If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.
We are all different, be yourself and thrive
WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences are what makes our team stronger.
Closing date: This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Store discount
Ability to commute/relocate:
* Taunton: reliably commute or plan to relocate before starting work (required)
Work Location: In person