File Handler Assistant
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description:
A File Handler Assistant will undertake a variety of mainly File Handler tasks to support the team and main File Handler.
The position involves assisting a specialised team of Solicitors and Legal Executives who deal specifically with one insurer client in a niche area of the market.
The successful candidate should have the ability to adapt and change to new claims handling methods and the associated ethos.
Key Accountabilities:
Administration:
* Dealing with general or straightforward queries
* Telephone chasing activities
* Filing out of court forms and drafting court documents
* Arranging telephone conferences and client meetings
* Arranging conferences with Counsel and witnesses
Other duties:
* Assisting lead file handler
* Dealing with disclosure
* Reviewing evidence (including medical/personnel records)
* Conducting investigations with insured parties and obtaining witness statements
* Liaising with parties involved in claims including the insured, Claimant Solicitors, and witnesses
* Instructing external investigators (statements/locus)
* Instructing Counsel/Experts
* Research using legal software and practitioners' texts
* Attending conferences and trials with Counsel and taking notes
* Dealing with routine correspondence
* Court appointments
* Reviewing quantum
* Drafting Tomlin Orders and Consent Orders
* Drafting Cost schedules
* Ensuring compliance with the SRA Standards & Regulations
* Adhering to Keoghs Values
The individual may also be required to:
* Participate in periodic strategy reviews
* Update reports to clients
Experience, Skills, and Qualifications:
* Education standard of LPC or ILEX or equivalent work experience
* Understanding of court processes
* Good telephone and communication skills, confident in interacting with people at all levels inside and outside the business
* Ability to organise and prioritise tasks using initiative
* Calm under pressure with the ability to re-prioritise and delegate effectively when required
* Attention to detail, especially when dealing with repetitive tasks
* Good literacy and IT skills
We seek a good team worker with flexibility to meet client service levels. Our culture focuses on making Keoghs sustainable and successful, guided by our four core values:
* We are connected
* We are dynamic
* We are innovative
* We succeed together
Benefits include:
* Davies Incentive Plan
* 25 days holiday per year, increasing with service (option to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare - 24/7 online GP, mental health support, and wellbeing resources
* Death In Service after 1 year of service
* Pension contribution: 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to online discount sites
* Discounted Gourmet Society Membership
* Discounted tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*After successfully completing probation.
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