39 Hours - Fully flexible - 5 days out of 7 - Alternate weekends
£30,675 per annum
As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that supports colleagues' development and achievement. We want our customers and colleagues to be proud to share their journey with us.
Airport Requirements:
* 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of employment or education references without gaps.
* Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
* Photographic ID, e.g., passport or UK Driving Licence.
What being a Team Leader is all about:
* Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
* Creating a culture of learning, support, and recognition—spotting opportunities for personal skill development, product knowledge, and self-awareness.
* Supporting colleagues in an environment where everyone feels valued and welcome.
* Fostering a sense of pride within the store to ensure safe and legal operations.
What our Store Leadership Team would love to see:
* Recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
* Experience leading from the front, actively participating on the shop floor, and motivating teams.
* Flexibility to support other stores in the area when needed.
* Strong relationship-building and effective communication skills.
* Experience supporting employee training, development, and team motivation.
How we reward our teams:
We recognize your hard work with a salary, pension scheme, paid annual leave, employee discounts, and a range of deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventure, or entertainment.
Our Employee Assistance Programme offers support and guidance for your physical, mental, and financial wellbeing.
About us:
WHSmith has a rich heritage and is expanding in airports, hospitals, rail stations, and motorway services. Our goal is to offer products for everyone on all of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing excellent customer experiences with the latest tech. We’ve partnered with M&S and Costa Coffee to broaden our offerings across the UK. As we grow, our aim remains: to make every journey better!
WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and authentic at work.
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