Ivy Resource Group are currently recruiting for an Area Manager for a large Facilities Management company. You will be looking after a team of 15 engineers split between Electricians and Fabric Engineers, working on behalf of a large supermarket chain.
The company:
Established in 1998 our client offers renowned high-quality construction projects and facilities management services. They are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2025.
What will be my core responsibilities?
The role of Area Service Delivery Manager is being responsible for overseeing multiple engineers for multiple trades and Co-op sites within a designated area, ensuring the efficient and effective delivery of maintenance services. This role involves managing teams, ensuring compliance with safety and regulatory standards, optimising operational performance, and maintaining strong client relationships. The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability.
As our Area Service Delivery Manager you will cover from Bath to Reading and down to Southampton and Portsmouth.
Supervise and mentor engineering teams within your designated area.
Interview/recruit, train, and develop engineering staff to enhance skill levels and performance, to the Co-op's and our clients standard.
Foster a culture of safety, innovation, and collaboration.
Drive engineering productivity and efficiencies for your allocated engineers.
Conduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities.
Manage/supervise/monitor capital projects within the area as required.
Support costing from engineers and subcontractors, working with the Project Manager for capital projects.
Analyse current engineering processes and look for any improvements.
Monitor, train and support engineers to ensure adherence to KPI's and SLA's in line with the SNR management report
Authorise timesheets
Stock takes of van and container stock
Drive change from Senior management instruction and become fully onboard with the changes implemented.
Ensure full adherence is met to our clients and Co-op's Health and Safety regulations and standards.
Carry out regular audits to identify areas for improvement, H&S requirements. At least 2 on site visits per year for each engineer
Work closely with FMBPs to ensure all site standards are met and the sites are compliant.
Serve as the initial escalation point for FMBPs.
Attend site meetings within your designated area.
Liaise with other subcontractors to ensure that they have joint visits arranged and booked for our CFMTs.
Communicate engineering changes or updates to the FMBPs.
Track and analyse service performance using KPIs and reporting tools.
Use data provided to drive best performance and customer satisfaction.
What skills and experience do I need to be successful in this role?
Recognised trade qualification or management qualification in FM.
5+ years of experience in service delivery, operations management, or a similar role.
Proven leadership experience in managing teams across multiple locations.
Strong problem-solving, decision-making, and project management skills.
Excellent communicator at all levels, both internally and externally.
Salary:
£43,000 - £45,000 per annum + Overtime rates
Company Van, Fuel Card, Tools and Uniform
Working hours: 8am - 5pm
How to apply:
Please submit your CV or apply online and a member of our team will respond to you.
Ivy Resource Group are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
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