Job Description
Bertram Law is a niche Commercial Practice located in Exeter, providing a friendly, personal hands-on approach with clients. The firm specialises in Commercial Litigation, Commercial Property, and Corporate Commercial areas, offering support for a wide range of commercial business needs.
Job Title: Operations Lead
Hours: Mon – Fri | 9am – 5pm
Salary: Competitive
Job type: Full time
We are a small, specialist commercial law firm seeking an Operations Lead to oversee the day-to-day operational management of a specialist commercial law firm. This role is responsible for ensuring the firm runs efficiently across finance, compliance, technology, HR and administration.
As a senior non-fee-earning role within a small firm, the Operations Lead will work closely with the Managing Partners to improve systems, implement best practices and support the firm’s growth.
Bertram Law takes pride in offering the very highest levels of service, so it’s vital that the person in this role shares and lives the same values that we do, in being the very best in class.
Key Responsibilities
Operational Management
•\tOversee daily business operations and ensure efficient office functioning.
•\tImplement and maintain operational processes and procedures.
•\tManage relationships with key external suppliers and service providers.
Finance & Administration
•\tOversee billing processes, financial reporting and budgeting support.
•\tWork with external accountants on bookkeeping, payroll and accounts.
•\tMonitor firm expenses and operational budgets.
Compliance & Risk
•\tSupport regulatory compliance requirements (e.g. SRA compliance).
•\tMaintain internal policies, procedures and documentation.
•\tCoordinate client onboarding, AML checks and risk management processes.
Technology & Systems
•\tManage legal practice management systems and office technology.
•\tIdentify opportunities to improve operational efficiency through technology.
•\tCoordinate with IT providers to ensure systems are secure and reliable.
HR & People Operations
•\tSupport recruitment, onboarding and staff administration.
•\tMaintain HR records and policies.
•\tHelp foster a positive and efficient working culture.
Strategic Support
•\tWork with partners to improve business processes and operational strategy.
•\tSupport planning for growth, hiring and operational scaling.
Key Skills & Experience
•\tExperience in operations, practice management or business management, ideally within a law firm or professional services environment.
•\tStrong understanding of law firm operations, billing and compliance frameworks.
•\tExperience managing budgets, suppliers and operational systems.
•\tExcellent organisational and project management skills.
•\tAbility to implement systems and improve processes.
What we are looking for:
•\tHighly reliable and detail-oriented.
•\tCommercially minded and pragmatic.
•\tProactive and solutions-focused.
•\tSomeone who is good at multi-tasking and can keep calm in busy moments.
•\tProfessional and personable.
•\tA flexible approach to work.
•\tComfortable working autonomously in a small firm environment.
•\tStrong interpersonal and communication skills.
How to Apply:
Interested candidates are invited to submit a CV, along with a cover letter outlining their relevant experience and motivation for applying, to harriet.stevens@bertramlaw.co.uk.