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We are looking for an experienced Assistant Spa and Treatment Manager who is passionate about the spa and beauty industry and committed to delivering the highest standard of customer care.
Your day to day:
* Assist with the management and development of the spa and treatments team.
* Assist the Spa and Treatment Manager in ensuring finance and control procedures are followed.
* Support internal sales and marketing activities for Spa and Treatments and maximize external marketing opportunities.
* Maintain operational procedures within the Spa and Treatments Area to ensure effective day-to-day management.
* Ensure the highest possible standard of hospitality and customer care by all Spa and Treatments team members to all guests and spa members.
* Deal promptly and professionally with all enquiries and complaints.
* Maximize sales of the Spa and Treatments area by seeking ways to increase sales.
* Support the ongoing maintenance of the Spa and Treatments area.
Who are we looking for?
You will have proven experience in an assistant spa management role in a similar-sized spa for at least 1 year. An understanding of health and safety regulations is essential; pool plant qualifications are advantageous. You should be capable of leading and motivating the team, with proven experience in this area. Knowledge of budgeting and sales forecasting would be beneficial. A Level 3 spa therapy qualification is advantageous. A genuine passion for the spa industry is essential.
The ability to multi-task is crucial; you will need to offer warm hospitality to our spa members and hotel guests while maintaining high standards of service.
Our spa operates 7 days a week, so working most weekends will be required.
In return, we offer:
* Monthly gratuities
* Wagestream - the ability to withdraw up to 40% of your wages as you earn them each week
* 28 days annual leave, increasing to 33 days after 5 years
* Health cash plan
* Complimentary use of the hotel Gym & Spa with discounted treatments
* Generous employee discounts on Food, Beverage, and Accommodation across our hotels and inns
* Pension & Life assurance
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships and bespoke training programs
* An engaging and supportive work environment
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