Overview
Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling retailers, manufacturers, food service and logistics providers to unlock value from surplus stock. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an impact and we are a good business doing good.
Role
The Assistant Store Manager is responsible for store-wide performance, leading the delivery of commercial results through effective people leadership, operational excellence and strong compliance. The role translates strategy into action and sets direction for Shift Leads and Colleagues, acting as the senior leader in the Store Manager\'s absence. Our stores are successful when we are all in it together and deliver a great experience for our members.
Responsibilities
* Leadership & People Management
o Lead, develop and hold Team Leads accountable for performance and standards
o Own colleague engagement, capability, performance and development across the store
o Manage rotas, payroll and productivity to meet commercial and operational requirements
o Lead recruitment, onboarding, succession planning and retention activity
o Manage performance, absence, disciplinary and grievance processes in line with Company policy
o Ensure consistent, clear communication across the store
* Commercial Performance
o Own delivery of key performance indicators including sales, payroll, productivity, audits and scorecards
o Analyse performance trends and implement corrective action plans
o Drive continuous improvement and operational efficiency across the store
o Support delivery of local engagement plans and commercial initiatives
* Operations & Standards
o Ensure consistent operational excellence across all areas of the store
o Oversee daily operations through effective planning and leadership of Team Leads
o Take accountability for audit readiness, compliance outcomes and store standards
* Customer & Member Experience
o Champion the member experience and drive improvements across the store
o Handle escalated member issues where required
* Compliance, Safety & Governance
o Ensure full compliance with food safety, health & safety, environmental, trading standards and brand security requirements
o Lead a strong HSE culture and ensure all mandatory training and certifications are in date
o Promote safe working practices and encourage reporting of near misses, observations and accidents
* Leadership Cover & Accountability
o Act as the senior decision-maker in the absence of the Store Manager
o Provide clear direction, manage risk and take accountability for outcomes
Requirements
* Strong knowledge of end-to-end retail operations, with the ability to oversee and optimise performance across the whole store including the analysis of performance data, identify root causes and implement improvement plans
* In-depth understanding of commercial KPIs, including sales, payroll, productivity and audit measures, and how to influence results through effective leadership
* Strong working knowledge of people policies and procedures, including performance management, absence management and employee relations
* Thorough understanding of food safety, health & safety, trading standards and compliance requirements within a retail environment
* Proven ability to lead, develop and hold managers and colleagues accountable for performance and standards
* Strong coaching and influencing skills, with the ability to drive consistent behaviours and build capability across the team
* Highly effective communicator, able to give clear direction, manage change and engage colleagues at all levels
* Excellent planning and organisational skills, with the ability to balance people, performance and operational priorities
* Confident decision-maker, able to take ownership and manage risk in the absence of the Store Manager
* Experience in a retail management role with responsibility for store-wide performance
* Experience of leading other managers or supervisors and driving performance through them
* Proven experience of rota planning, payroll control and productivity management
* Experience of leading recruitment, onboarding and colleague development activity
* Experience of managing disciplinary, grievance and absence cases in line with company policy
* Accountable experience of audit readiness, compliance outcomes and continuous improvement
* Food Safety qualification (Level 1 or above) or willingness to obtain
Location
Company Shop Washington, Units 1 & 2, Walton Road, Pattinson North Industrial Estate, Washington, NE38 8QA, Washington
Salary & Hours
Annual Salary: £34,960 pro rata
Shifts/Hours: 40 hours per week, over Monday to Sunday, 6:00am and 11:00pm (A degree of flexibility is required)
Benefits
* Free membership to Company Shop for you and 10 x nominees
* Annual Flu Injections, high street & leisure vouchers, and on-site Parking
* Free Tea & Coffee, and Free Fruit Friday
* Employee Assistance Programme - Grocery Aid
* Eligible for Costco membership and Cycle 2 Work Scheme
* Contributory pension scheme with death in service benefit
Apply now and be part of a business that's making a real difference.
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