Job Location
Hamburg, Oslo, or London.
Overview
As a Customer Success Manager in Xeneta, your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. You create exceptional experiences for customers, ensuring they remain engaged and successfully use Xeneta’s services. This approach fosters long‑term relationships and supports the continued growth and expansion of customers within the Xeneta platform.
Responsibilities
* Lead the lifecycle management of assigned accounts and ensure timely renewals.
* Drive retention and growth among our customers by understanding their business needs and helping them succeed.
* Continuously work with data to define and implement metrics to monitor your territory performance, take action to manage at‑risk accounts and develop advocates.
* Review and report on usage, adoption and customer health metrics.
* Conduct continuous business/account reviews to share positive outcomes and identify growth opportunities.
* Provide ongoing training and best practices to customers.
* Work cross‑functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customer.
* Identify and implement customer success projects or programs that interest you.
Qualifications
* Experience working with customers and the entire customer lifecycle as a CSM, ideally from the ocean freight, supply chain, or logistics industry.
* Experience with B2B SaaS products.
* Excellent English skills, written and oral.
* Good negotiation skills and not afraid to take risks.
* Customer‑obsessed mindset and strong appreciation for the entire customer journey.
* Ability to connect with other functions in the business, such as marketing, sales, and product, to create a seamless end‑to‑end customer experience.
* Experience with Salesforce is a plus.
* Creative and resourceful, especially in problem‑solving.
* Ability to learn and quickly integrate new, often technical, information.
* Ability to work in a diverse and flexible culture with a global outlook.
* Self‑starter & adaptable: thrives in a dynamic, fast‑paced environment with a ‘willing to go the extra mile’ and ‘get it done’ mentality.
* Superb interpersonal skills, including the ability to quickly build rapport and collaborate with colleagues, customers and strategic partners.
* Excellent communication skills, able to communicate confidently, pleasantly and concisely.
What We Offer
* You will be part of a growing company that is redefining a multi‑million‑dollar industry, with significant impact.
* We help you grow your career, providing opportunities for specialized growth or progression into leadership/management roles.
* We offer a transparent and open work environment where everyone is empowered to make an impact and encouraged to voice ideas.
* Individual education budget and flexible learning opportunities during work hours.
* Social events, including Friday after‑work socials, board game nights, weekly quizzes and a yearly global company trip.
* Generous vacation plan: 5‑10 extra paid days off around public holidays, plus paid vacation.
* Flexible working hours to decide your own schedule.
* Work‑life balance emphasis, ensuring you can spend quality time with family or enjoy hobbies.
* Relocation support to Oslo or Hamburg if applying from abroad, including temporary apartment and reimbursement for relocation flight, permit and visa fees.
* Stock options in Xeneta as part of the compensation package.
About Xeneta
At Xeneta, we have been on a mission to transform the ocean and air freight markets since 2012 by building a data platform that provides intelligence to the opaque industry of buying and selling containerized freight. Xeneta is now the leading freight rate benchmarking and market analytics platform, creating transparency and empowering customers to make data‑driven decisions. Our customers include Kuehne+Nagel, Coca‑Cola, Unilever, Pfizer, Flexport, L’Oreal, Nestlé and Volvo.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Supply Chain, Sales, and Customer Service
* Industries: Transportation, Logistics, Supply Chain and Storage, Technology, Information and Internet, Data Infrastructure and Analytics
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