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Apprentice customer correspondence officer

Mansfield
Getting In
Posted: 7 July
Offer description

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Apply to: Apprentice Customer Correspondence Officer

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Apprentice Customer Correspondence Officer

, Apply From: 05/07/2025


Learning Provider

Delivered by MBKB LTD


Employer

Mining Remediation Authority


Vacancy Description

What You’ll Be Doing (aka your day-to-day):

* Writing clear, accurate, and professional responses to customer enquiries and complaints.
* Working with technical experts to make sure our replies are clear and easy to understand.
* Communicating with customers by phone and email, providing reassurance and resolving queries.
* Supporting our executive team by drafting correspondence on their behalf.
* Managing inboxes, logging correspondence, and helping improve how we work.
* Collaborating with colleagues across the organisation to get the best results.


Key Details


Vacancy Title

Apprentice Customer Correspondence Officer


Employer Description

Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.


Vacancy Location

200 Lichfield Lane Mansfield NG18 4RG


Wage Frequency

Custom


Number of Vacancies

1


Vacancy Reference Number

1000329183


Key Dates


Apply From

05/07/2025


Closing Date For Applications

2025-07-18 23:59:59


Interview Begin From


Possible Start Date

2025-09-15 00:00:00


Training


Training to be Provided

Location: Hybrid and onsite (Mansfield, Nottinghamshire).
Start Date: September 2025.
Duration: 18–24 months.
Qualification: Level 3 Customer Service Specialist Apprenticeship.


Learning Provider

MBKB LTD


Contact Details

Recruitment Team Vacancy Type:


Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skills

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