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Apply to: Apprentice Customer Correspondence Officer
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Apprentice Customer Correspondence Officer
, Apply From: 05/07/2025
Learning Provider
Delivered by MBKB LTD
Employer
Mining Remediation Authority
Vacancy Description
What You’ll Be Doing (aka your day-to-day):
* Writing clear, accurate, and professional responses to customer enquiries and complaints.
* Working with technical experts to make sure our replies are clear and easy to understand.
* Communicating with customers by phone and email, providing reassurance and resolving queries.
* Supporting our executive team by drafting correspondence on their behalf.
* Managing inboxes, logging correspondence, and helping improve how we work.
* Collaborating with colleagues across the organisation to get the best results.
Key Details
Vacancy Title
Apprentice Customer Correspondence Officer
Employer Description
Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Vacancy Location
200 Lichfield Lane Mansfield NG18 4RG
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000329183
Key Dates
Apply From
05/07/2025
Closing Date For Applications
2025-07-18 23:59:59
Interview Begin From
Possible Start Date
2025-09-15 00:00:00
Training
Training to be Provided
Location: Hybrid and onsite (Mansfield, Nottinghamshire).
Start Date: September 2025.
Duration: 18–24 months.
Qualification: Level 3 Customer Service Specialist Apprenticeship.
Learning Provider
MBKB LTD
Contact Details
Recruitment Team Vacancy Type:
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skills
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