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Lead Customer Service Officer - Great Abington, Cambridge - Permanent, Cambridge
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Client:
Page Personnel
Location:
Cambridge, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7e2c09922230
Job Views:
8
Posted:
13.08.2025
Expiry Date:
27.09.2025
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Job Description:
* Excellent opportunity to join a growing organisation
* Full training and development opportunities
About Our Client
This organisation operates within the Agricultural sector and prides itself on delivering quality products and exceptional service. It is a medium-sized, international company with a strong focus on operational efficiency and customer satisfaction. Due to an internal promotion, they are currently looking for a Lead Customer Service Officer based in Cambridge, to take full ownership of the customer journey. You'll play a vital role in ensuring a smooth and efficient order-to-delivery process for our B2B customers, ranging of smaller accounts to large, well known high street retailers. You'll be the first point of contact for order-related queries, and work closely with our warehouse and logistics teams to ensure timely and accurate deliveries.
Job Description
* Oversee daily operations within the customer service department to ensure efficiency and effectiveness.
* Act as the primary point of contact for escalated customer inquiries and complaints, resolving them promptly.
* Monitor and analyse customer service metrics to identify areas for improvement.
* Process customer orders from receipt through to delivery, ensuring accuracy and timeliness.
* Act as the first point of contact for customer queries, providing professional and prompt support.
* Liaise daily with warehouse and logistics partners to coordinate dispatch and resolve delivery issues.
* Maintain accurate records in our ERP system and support invoicing processes.
* Collaborate with sales, supply chain, and customer service teams to ensure a seamless customer experience
* Ad hoc duties as and when required
The Successful Applicant
A successful Lead Customer Service Officer should have:
* Experience in a customer service role, ideally experience with B2B Order processing
* Able to take initiative and full ownership of the Customer process
* Strong organisational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Proficiency in using customer service software and tools.
* A proactive approach to problem-solving and process improvement.
* Knowledge of customer service policies and industry best practices.
* Competent with MS Office platforms, especially Microsoft Excel, Sharepoint
* Live locally to Cambridge
What's on Offer
* 25 days of annual leave plus bank holidays
* A performance-based bonus of 10% dependent on company and individual performance
* A pension scheme with a 3% employee contribution and 6% employer contribution.
* An opportunity to work in a supportive and professional environment.
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