As a Patrons Manager, working closely with the Head of Collection Committees & Patrons and the Senior Patrons Manager, you will sustain and develop Tate's Patrons scheme, focusing on stewarding existing Patrons and recruiting new supporters to maximise income.
What you will do
Strategy & Management
* Work closely with the Senior Patrons Manager to plan and implement an effective strategy for Tate's Patrons schemes in order to meet annual income and new business targets and encourage Patrons to increase their involvement with Tate.
* Create and deliver an engagement programme across all patronage tiers (Platinum, Gold, Silver and Young) that supports the objectives of the scheme and is complementary to Tate's wider programme, in collaboration with relevant colleagues.
* Take responsibility for the planning and delivery, in collaboration with relevant colleagues, of regular recruitment campaigns, events and initiatives in accordance with the agreed strategy.
External Relationships & Fundraising
* Recruit new Patrons at all levels in person, over phone/online calls and in print.
* Develop strong relationships with existing Young, Silver, Gold and Platinum Patrons, encouraging Patrons to upgrade to higher levels and to extend their support to other areas of Tate's work.
* Manage an individual portfolio of current and prospective Patrons, progressing their relationships with Tate in accordance with agreed strategy.
Internal Relationships & Collaboration
* In collaboration with the Senior Patrons Manager and colleagues across Tate, identify and capitalise on opportunities to further engage current Patrons of all levels and to foster awareness of the Patron schemes among supporters of other areas of Tate's activity.
* In collaboration with the Senior Patrons Manager, as well as the Engagement & Events team, plan and deliver the Patrons events calendar across the year. Responsibilities will include: creating guestlists for these events, including new prospects; preparing speaking notes for senior staff and senior volunteers; working with senior volunteers to organise for events to be hosted externally where appropriate.
Operational
* Implement the agreed strategy for renewing Patrons' support on time, with the aim of meeting annual targets for donor retention.
* In collaboration with the Senior Patrons Manager, Patrons Events Manager and fellow Patrons Manager, contribute as required to the planning and delivery of recruitment events as well as the seasonal events programme for current Patrons.
* With oversight from the Head of Patrons & Collection Committees, work closely with the Senior Patrons Manager and the Patrons & IC Manager to effectively manage the Patrons Executive Committee, its members and formal meetings.
Qualifications
* Experience and a personal track record of success in face-to-face fundraising and donor development, or comparable high-value client-focused experience.
* Experience and proven capability in working with high-level donors and senior volunteers.
* Commitment to donor stewardship at the highest level.
* Ability to meet challenging fundraising targets and familiarity with tracking income against target.
* Experience of creating an inclusive and respectful culture within a team and applying the principles of diversity and inclusion in building and maintaining relationships with colleagues, advocates, and partners/donors.
* Excellent written and verbal communication skills, with the ability to create a compelling case for support and to communicate this effectively both face-to-face and over written copy.
* Excellent interpersonal and presentations skills, with the ability to liaise confidently and diplomatically both externally and internally at all levels.
* Excellent time and project management skills, with the ability to juggle competing priorities and deliver to deadlines.
* Experience of planning and delivering annual Patrons engagement programmes, working collaboratively with the Events Team and other members of the Patrons team.
* Entrepreneurial, proactive and self-motivated, with a demonstrable desire to achieve results and enthusiasm for working in a fast-paced environment.
* A team player, with the ability to work collaboratively, positively and creatively with colleagues to achieve shared goals.
* A flexible approach to work, with the ability to work outside standard hours as required.
* High degree of computer literacy, with knowledge of Windows-based applications including Word, Excel and Outlook and internet applications.
* Experience of using Customer Relationship Management (CRM) databases, such as Raisers' Edge, to proactively and accurately record and manage supporter data and the ability to ensure best use of CRM systems with your team.
* Knowledge of trends, techniques and best practice in fundraising.
* A keen interest in or knowledge of the visual arts, in particular the areas covered by the Tate collection.
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