Ready to make a real impact in Primary Care?
We are seeking 2 motivated and high-performing Medical Secretary to join the Wokingham Division of Modality Partnership. This part-time role for 30 hours offers the opportunity to provide a high-quality referral and administrative service, supporting GPs and wider clinical teams to deliver timely, patient-centred care across Primary Care and secondary care pathways.
At Modality Partnership, our CARE values — Commitment, Accountability, Respect and Excellence underpin everything we do. You will join a supportive and forward-thinking team that demonstrates these values daily while contributing to service efficiency, quality improvement, and innovative ways of working.
Why Join Us?
NHS pension scheme
Minimum 27 days annual leave plus 8 bank holidays (pro rata)
Employee discounts and benefits scheme
Employee Assistance Programme (EAP)
Education and career development pathways
Enhanced family-friendly policies, flexible working options, and wellbeing support
Main Duties of the Job
This is a hands-on referral administration role requiring strong organisational skills, attention to detail, and effective prioritisation. You will manage referrals accurately and on time in line with practice and NHS protocols, working collaboratively with divisional teams and the National Modality Business Support Team to support efficient service delivery. Flexibility, initiative, and the ability to meet deadlines are essential.
Overview of the Organisation
Our Wokingham practices are part of Modality Partnership, one of the UK's largest GP super-partnerships, serving over 450,000 patients with a workforce of more than 1,500 staff. We are committed to continuous improvement, innovation, and scalable solutions that enhance both patient care and staff experience.
In this role, you will build a broad portfolio of administrative and referral management skills, working closely with key stakeholders to harmonise processes, improve ways of working, and support sustainable change within Primary Care. All employees are encouraged to align with and uphold our CARE values.
Modality Partnership is proud to be an Equal Opportunities Employer, committed to fair and inclusive recruitment in line with the Equality Act 2010.
Application Process
If you are career driven, organised, and passionate about supporting improvements in patient care through effective administration, we encourage you to apply and join the Wokingham Division of Modality Partnership.
Job Description
You will enjoy this role if you are organised, proactive, and enjoy thinking creatively to improve day-to-day working practices while collaborating closely with leadership and operational teams. Duties include but not limited to
Working as part of the central secretarial support team to provide a high-quality day to day referral management support service to GPs and other health professionals
To ensure appropriate referrals are managed effectively and in a timely manner
To assist in the provision of general administrative support to the wider team when required
To provide efficient referral co-ordination for GPs and associated health professionals as required
To respond to clinical tasks and liaise with hospitals, outside agencies and laboratories as needed
To assist clinical staff by making appropriate telephone and electronic referrals
To assist clinical staff by obtaining information about the progress status of referrals when requested
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
Vaccinations
As part of recruitment to Modality Partnership, vaccination status will be reviewed to support the management of individual and environmental risks. Support will be provided where required, and evidence may be requested for roles where vaccinations are mandatory.
Right to work
All applicants invited to interview will be required to provide proof of their right to work in the UK.
References
References must be obtained prior to employment, including one from your current or most recent employer.
Employment history
Any employment gaps of six weeks or more must be declared.
Person Specification
Essential
Qualifications and Experience
Experience working in a high-volume administrative or medical secretarial role
Knowledge of GP practice protocols and procedures
Experience using NHS systems
Competent in MS Word, Outlook, Excel and related software
Understanding of medical terminology and referral pathways
Skills
Highly accurate typing with advanced word-processing capability
Strong diary management skills with the ability to organise and balance workloads
Excellent prioritisation skills, ensuring deadlines are met in fast-paced environments
Personal Qualities
Professional and reliable approach to work
Excellent telephone manner
Strong communication skills and attention to detail