Job Description:
Administration/Receptionist
Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH
Permanent. Full time, 40 hours a week. Monday to Friday on shifts between 7:30-18:00
£26,800 plus excellent benefits
We make health happen
Join our UK support functions and play a pivotal role in assisting our customer-facing colleagues to deliver exceptional standards of customer service and patient care. Regardless of your position, you'll have the chance to make a meaningful impact, enhancing the lives of our customers every day.
We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.
You’ll help us make health happen by:
1. Greeting and welcoming customers
2. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
3. Maintaining a well-presented reception and waiting areas
4. Ensure all customers have the correct paperwork to support their visit
5. Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled, where applicable
6. Collect post, open, date stamp, distribute, and post outgoing post
7. Working as part of a team
8. Ensure compliance with the business Quality Management System
Key Skills / Qualifications needed for this role:
9. Excellent communication skills both written and verbal
10. Deliver an outstanding customer service by being friendly and welcoming
11. Well organised, reliable and have a proactive attitude
12. Computer literate
13. Knowledge of medical terminology (desirable)
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
14. 25 days holiday, increasing through length of service, with option to buy or sell
15. Bupa health insurance as a benefit in kind
16. Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
17. Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
18. Wagestream - Have early access up to 40% of your earned wages within minutes
19. Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
20. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.