Overview
Junior Software/Hardware IT Technician (Permanent role)
Location: Newcastle Upon Tyne
Salary: Up to £27,000 (DOE)
Travel: Occasional national travel may be required (all expenses covered)
Office-Based: With potential for travel to client sites as required
About the Role
A fantastic opportunity has opened up for a Junior Technician to join a forward-thinking and fast-growing team based in Newcastle Upon Tyne. This role is ideal for someone with a passion for technology who\'s looking to gain hands-on experience working with a range of interactive display systems.
You\'ll work closely with senior engineers and cross-functional teams to support the quality control, configuration, and deployment of digital solutions—helping to deliver innovative projects to clients across the UK.
This is a perfect entry-level opportunity for someone who wants to grow both technically and professionally, with exposure to both hardware and software systems in a creative and collaborative environment.
There is a clear path for progression, with intensive training and hands-on support provided to help you develop quickly into a more senior technical role.
Key Responsibilities
* Quality Control & Assurance
o Assist with quality checks on digital signage hardware and software
o Help create and follow quality control checklists based on project requirements
o Review supplier test reports and highlight any issues
o Report discrepancies to senior engineers to ensure product excellence
* Technical Support & Configuration
o Support the setup and configuration of hardware
o Provide first-line troubleshooting (with support from senior team members)
o Assist in developing user manuals and technical documentation
* Project & Customer Support
o Support the coordination of installations, scheduling, and logistics
o Join the sales team in preparing for product demos and client meetings
o Assist with remote and on-site installations under supervision
o Help deliver customer training and technical support
About You
We\'re looking for someone who is:
* Technically minded with a strong interest in IT, AV, or hardware
* Detail-oriented and thorough in all tasks
* A logical problem solver with a proactive attitude
* Able to manage time and work to deadlines
* A clear communicator, both verbally and in writing
* Comfortable working across departments and supporting teams
Essential Skills & Experience
* Basic knowledge of PC/Android hardware and software
* Familiarity with tools and basic DIY skills
* Competent in Microsoft Office and Google Workspace
* Ability to work safely in a hands-on environment
Desirable (Training Provided)
* Experience in a technical or AV-related role
* Exposure to digital signage or interactive displays
* Experience delivering training to end-users
Benefits
* Up to £27,000 depending on experience
* 22 days\' annual leave + public holidays
* Additional gifted Christmas shutdown leave (non-contractual)
* Flexible working hours policy
* Pension scheme
* Employee Assistance Programme, including:
o Group Life Insurance (death in service)
o 24/7 remote GP access
o Mental health support
o Healthy habits app with voucher rewards
This is a brilliant opportunity for a tech-enthusiast looking to kick-start their career in an exciting and ever-evolving industry. If you\'re organised, eager to learn, and want to be part of a growing team delivering innovative technology solutions—with full support to progress quickly into more advanced technical roles—we\'d love to hear from you
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