Job Overview
We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our restaurant at Shills of Cockermouth. The ideal candidate will possess strong leadership skills, a background in hospitality, and a commitment to providing exceptional guest services. This position is for 28-32 hours over 4 days - Thursday evening, Friday evening, Saturday evening and Sunday day.
Duties
* Supervise daily operations and ensure compliance with company policies and procedures.
* Maintain exceptional levels of customer service
* Training and developing the team
* Address customer inquiries and complaints promptly, ensuring satisfaction and resolution of issues.
* Maintain a good working relationship with all departments
* Encouraging team members to maximise sales and revenue
Requirements
* Previous experience in a supervisory role within the hospitality industry is essential.
* Proven leadership abilities with excellent interpersonal skills to motivate and guide team members.
* Ability to work flexible hours, including evenings, weekends, and holidays as required.
* A passion for hospitality and a commitment to maintaining high standards of service excellence.
What we can offer you in return
* Competitive rate of pay
* Staff discount in all of our establishments
* Complimentary staff meal when working more than 6 hours
* Pension Scheme
Job Types: Part-time, Permanent
Pay: £13.50 per hour
Expected hours: 28 – 32 per week
Benefits:
* Employee discount
Work Location: In person