The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy. People:
Responsibilities
* Deliver a positive, friendly experience by engaging the customer through conversation and service
* Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
* Provide a store experience that reflects the Company’s mystery shop standards
* Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
* Uphold Company standards and act as a positive role model to peers
Teamwork & Communication
* Work productively within the team and take initiative to work with others toward a common, collaborative goal
* Assist in the training and development of peers
* Communicate positively and effectively with peers
* Actively participate in daily and department meetings
Operations
* Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
* Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
* Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
* Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
* Always adhere to company health & safety regulations
Merchandising & Display
* Uphold store merchandising and cleanliness standards
* Ensure that merchandise is ticketed and the sales floor is well stocked
* Support sales by assisting in merchandising and display projects
* Exhibit a familiarity with current product and trend awareness
Qualifications
* Previous experience in a retail environment - not a must.
* An awareness of the Urban Outfitters brand and its appeal to the local market.
* Strong communication skills.
Work Life Balance
* 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
* Employee Assistance program to support with mental, physical and financial health
* Discount off external gym memberships
* Private Medical Insurance for eligible employees
Employee Discounts
* Up to 40% employee discount at all URBN Brands
Travel
* Season ticket loan for eligible employees
* Cycle to work scheme for eligible employees
Continued Development
* We offer structured support within the business alongside continued learning and development
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