Overview
Join to apply for the Customer Service Advisor role at Diligenta - a subsidiary of Tata Consultancy Services.
Salary: £24,941
Working hours: Monday-Friday, 8:30am - 6pm
Location: Bristol Lake view, Bristol, BS34 8SW
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We Support Our Colleagues With Competitive Benefits
* We're an accredited Real Living Wage employer
* No weekend or evening working
* 31 days annual leave (includes UK Bank Holidays)
* Annual discretionary bonus eligibility
* Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
* Supportive people policies for moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
* Personal and career development opportunities across a wide range of business functions and specialist areas
* Perks at Work (discounts)
* Car lease scheme and Jaguar Land Rover discount
* Cycle to Work scheme and interest-free season ticket loans
Our people are…
* Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
* Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
* Great problem solvers, flexible, and adaptable to changing priorities
* Comfortable switching between multiple IT applications with attention to detail
* Proficient in Microsoft Office (Word & Excel)
* Excited to work with our diverse community and be part of a supportive workplace culture
* Passionate about learning and sharing knowledge to enhance skills and develop best practice
* Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we're the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We aim to deliver exceptional customer service to customers on behalf of many well-known brands and support customers in the moments that matter in life.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Applications from people of all backgrounds, experiences and perspectives are encouraged.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Referrals increase your chances of interviewing at Diligenta - a subsidiary of Tata Consultancy Services by 2x
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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