Assistant Manager – Room Service
The Peninsula London is excited to announce we are seeking an ambitious Assistant Room Service Manager to join our Room Service department. While assisting the Room Service Manager, this role will ensure the highest level of in‑room dining experience for our guests, while proactively managing team engagement.
Key accountabilities:
* Ensure the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service.
* Understand and accurately follow the standard sequence of service, pre‑service and after‑service procedures, including a sound knowledge of all food and beverage items ordered (ingredients, methods of preparation and correct service).
* Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
* Support the manager with innovative ideas to drive team engagement and service levels.
General requirements:
* Minimum 1 year as an Assistant Room Manager with prior experience in the United Kingdom within a luxury hotel environment.
* All‑encompassing food and beverage knowledge; pre‑opening hotel experience would be desirable.
* Excellent time management and organisational skills; highly adaptable and naturally positive.
* Fluent English communication proficiency; expertise in a second language would be desirable.
* This position requires the fulfilment of night shift duties based on the operational needs of the business; the ability and willingness to work during these hours is a necessary condition of employment.
This job is with The Peninsula London, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
#J-18808-Ljbffr