Customer service

We're Hiring: Customer Service Representative – Manufacturing | Bedford | Flexible Hours | Early Finish Fridays Salary £25,000 Are you a proactive, detail-oriented individual who thrives on delivering excellent customer service? We’re looking for a Customer Service Representative to join our client’s team in Bedford. Location: Bedford Hours: 37 hours per week, flexible start/finish times, with an early finish every Friday Sector: Manufacturing Start Date: ASAP About the Role You’ll be the first point of contact for customers, ensuring the smooth handling of orders, forecasts, and internal communication. Working closely with internal teams, you’ll support continuous improvement initiatives and contribute to a collaborative, efficient customer support environment. Key Responsibilities ✅ First point of contact for customer queries ✅ Manage customer orders, updates & inquiries ✅ Process and maintain customer forecasts ✅ Participate in monthly forecast review meetings ✅ Accurately input and manage orders using SAP ✅ Collaborate closely with internal teams for timely order fulfillment ✅ Help standardise internal processes ✅ Ensure all HSE standards and safe working practices are followed ✅ Raise internal purchase orders for drop shipments What We’re Looking For Essential: ✔️ GCSEs (Grade 4/A-C) in Maths and English ✔️ Excellent communication & problem-solving skills ✔️ Strong attention to detail ✔️ Ability to work well in a team and independently ✔️ Confident using ERP systems (SAP preferred) Desirable: College education or relevant experience in a manufacturing/customer service setting Why Apply? Supportive and collaborative environment Opportunity to contribute to continuous improvement projects Flexible working hours Early finish on Fridays Be part of a reputable and growing manufacturing business To apply, email your CV to: lee evan at inceptionpro To find out more call