Food and Beverage Team Member (Flexible)
Waiter / Waitress / Bartender (Zero Hours Contract)
Our mission at Novotel Manchester Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
Immediate Start
As our next waiter or waitress, you will provide an amazing and heart-warming welcome to our guests, connecting with them, and ensuring their stay with us exceeds their expectations. You will be an all-rounder, delivering bar service alongside that warm hello which says to guests, I belong. Our hotel is adjacent to our sister hotel Ibis Portland Street, which means from time to time you will also be able to take part in the excitement of a change in pace and a new working dynamic.
You will be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor. You will be the face of Novotel Manchester Centre and will also support our operations in our adjoining and sister hotel Ibis 96 Portland Street. You will be extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. This might mean ordering that special dish from the kitchen, or ensuring that the drink they want from the bar has that extra special twist, or making sure that their room has that special anniversary sparkle that will make their stay truly special. You will be a passionate individual, dedicated to continuously improving the quality of the hotel\'s services.
A Little More Information
To help you navigate your role, you will be trained in all front of house related functions and the safety of the property and people. By joining us as a member of the F&B team, you will become part of a friendly team of 60 talents. Our hotel offers 169 rooms, and a 4 star service. We provide complimentary meals for our staff, as well as an almost limitless supply of coffee and fun. You will need to be fluent in English and have competent numeracy and IT skills. We will arrange a one-night stay for you to experience this first hand as you settle into your new role.
Job Description
We are seeking an enthusiastic and customer-focused Food and Beverage Team Member to join our dynamic team in Manchester. You will play a crucial role in ensuring exceptional guest experiences through high-quality food and beverage service.
Responsibilities
* Provide a warm and personalised welcome to all guests, creating a friendly and inviting atmosphere
* Maintain high standards of service, contributing to the department\'s qualitative and quantitative targets
* Develop close relationships with guests to encourage loyalty and enhance guest satisfaction
* Assist in the preparation and service of food and beverages, ensuring presentation and quality meet our exacting standards
* Collaborate with kitchen staff to understand menu items and communicate special dietary requirements
* Maintain a clean and organised work environment, adhering to all health and safety regulations
* Handle cash and card transactions accurately and efficiently
* Respond promptly and professionally to guest inquiries and concerns
* Contribute to the overall success of the team by supporting colleagues and adapting to operational demands
Qualifications
* Passion for hospitality and food and beverage service
* Previous experience in a similar food and beverage role is preferred
* Excellent communication and interpersonal skills
* Strong team player with a collaborative approach
* Detail-oriented with a keen eye for quality and presentation
* Flexible and adaptable, willing to meet the demands of a dynamic hospitality environment
* Basic knowledge of food safety practices
* Ability to work efficiently in a fast-paced setting
* Customer service-oriented with a friendly and enthusiastic demeanour
* Physical stamina to stand for extended periods and carry moderate loads
* Basic numeracy skills for handling financial transactions
* Willingness to learn and grow within the organisation
Benefits
* Free night stays in our UK hotels and 30% discount in any Accor Hotel Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries. Participate actively in initiatives to build a more inclusive and sustainable world, and enjoy many more benefits and perks to help you grow and unleash your personality.
Senioriy level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
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Manchester, England, United Kingdom
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