***HOTEL EXPERIENCE IS ESSENTIAL FOR THIS ROLE***
* Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction
* Deals with guests promptly upon arrival and departure, for check in and check out procedures
* Demonstrates a working knowledge of all services and facilities of the Hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
* Professionally and competently operates the telephone system in line with Hotel procedures
* Professional appearance and manner to all visitors, resulting in positive PR both internally and externally
* Performs all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate
* Adheres to the Company Credit Policy
* Demonstrates the use of sales conversation to effectively sell bedrooms and conferences, maximising occupancy, average rates and yield
* Receives and processes telephone, walk-in, 3rdparty and internet reservations accurately
* Forwards all relevant paperwork to guests as per individual reservation requirements
* Understanding the business and keeping up to date with Hotel's sales selling strategy and letting policy and promotions
* Understanding competitor occupancies and passing on observations to the Sales team
* Identifies possible sales leads and passes to Sales team
Adaptability
· Flexible
· Responds to change positively
· Calm under pressure
· Thinks ahead
Communication
· Is clear and open
· Encourages others to share ideas
· Keeps others well informed and up to date
Decision making
· Can act on own initiative
· Accepts responsibility for own actions
· Applies knowledge and experience
Influencing
· Persuasive
· Has a positive profile
· Gains peoples attention when speaking
· Gains commitment
Integrity
· Open and honest
· Treats people fairly
· Respects confidences
· Adheres to legal obligations
Self Management
· Organised
· Meets deadlines
· Good timekeeping
· Personal appearance
· Motivated
· Sets a good example
Team Work
· Plays their part
· Understands effect of own behaviour on others
· Supports, develops and encourages others
Job Types: Part-time, Temporary
Pay: £10.44-£10.98 per hour
Benefits:
* Company pension
* Flexible schedule
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends
Experience:
* Hotel: 1 year (required)
Language:
* English (required)
Work Remotely:
* No
Pay: Up to £12.21 per hour
Expected hours: 16 – 24 per week
Benefits:
* Employee discount
* Flexitime
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person