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Distribution Customer Service Representative, Matlock
Client: Expeditors
Location: Matlock, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: db2f2d213645
Job Views: 4
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description
Scope of Position: Provide support to customers to ensure efficient daily operation of all distribution accounts. Must be able to work the shift pattern as required.
Responsibilities
* Process and input all customer orders and distribution account(s) daily.
* Provide accurate and timely operational reports.
* Run stock reports to check product availability.
* Generate paperwork and information for customer work orders, check orders for special requests, and update inventory records.
* Assist colleagues with distribution account duties.
* Perform invoicing according to company policies.
* Conduct billings with proper documentation.
* Enter data for receiving, order allocation, shipping, and inventory management.
* Verify rates on domestic transportation bills against protected costs.
* Coordinate special shipping requests with relevant departments.
* Trace orders and notify customers of updates.
* Ensure proper invoicing by verifying generated invoices.
* Maintain damage records and backorder logs.
* Handle returned merchandise efficiently.
* Input receipts, putaways, moves, picks, shipments, and cycle counts as required.
Relationships
* Provide warehouse staff with necessary documents and information.
* Maintain excellent customer relationships, responding courteously to inquiries and complaints.
* Report customer feedback to management.
* Act as liaison between warehouse, office, and customer regarding accounts and invoicing.
* Support miscellaneous projects and maintain order paperwork and files.
* Keep procedures manual updated.
* Answer calls and operate necessary equipment.
* Correspond effectively with customers.
Qualifications
* Higher education preferred.
* Minimum 2 years of experience in a similar role or 3 years in warehouse operations or a related office environment.
* Experience in inventory control and distribution operations preferred.
* Proficient in MS Word, MS Excel, and other relevant software; basic inventory control knowledge preferred.
* Typing speed of 30 WPM preferred.
* Strong communication skills, ability to work independently, and bilingual abilities are a plus.
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